International Flight Operations Academy
About us


The Company

The International Flight Operations Academy is a Swiss training and consulting company built on the Danish company Kronborg Air Consult’s foundations, the first company in Europe to perform flight operations officers/flight dispatchers training according to the new ICAO Doc 10106.

Our key strength lies in our extensive portfolio and the excellence of our aviation training programs, consulting services, and strategic solutions offered to individuals, start-up, and well-established organizations in the air transport industry.


We want to become the most recognized global aviation operations training organization by educating and inspiring the talents who support shaping the future of a safer, more effective, and sustainable aviation industry.


We pledge to continuously deliver educational excellence and provide aviation education expertise through our affordable and top-notch quality learning and services experience. We encourage diversity between our collaborators and focus on healthy trustworthiness with our business partners while placing high importance on the benefits that our business model can bring to the aviation industry and the environment.


At the International Flight Operations Academy, we live and breathe our core values:
Team First / Quality / Flexibility / Integrity / Sustainability / Boldness / Diversity

Contact us

Do not hesitate to contact us for more information about the services offered by International Flight Operations Academy



The IFOA is a strong team working together with passion towards a main unique goal: our customer satisfaction.

We are the collective of our combined knowledge and experience base. Indeed, together, we bring more than 100 years of expertise in different aviation fields. We nurture a “think outside the box” and “work smart” culture. We share the common desire to strive for excellence in everything we undertake.

Vincent Incammicia

Chief Executive Officer

Kenneth Kronborg

Chief Operating Officer

Ajay Pande

Dangerous Goods Expert and Freelance Instructor

Magdalena Korpal

Head of training Sustainable Aviation

Sevda Tantan

Freelance Instructor

Russ Williams

Freelance Instructor

Michael Neumann

Freelance Instructor

Willy Nowak

Freelance Instructor

Do you want to join us?

Freelance Instructor

Kevin Feyenne


Laurie Born

Web/graphic Designer

Our strategic


Vincent Incammicia

Vincent Incammicia is graduated from the City University of London with an MSc in Air Transport Management. He is currently a candidate for a double doctorate in Business and Administration (DBA) in Strategic Management at the Swiss School of Business and Management in Geneva and the Eurasian Management and Administration School in Moscow.

Vincent started his aviation career as an Air Traffic Controller in the Belgian Air Force before joining Virgin Express, and then TNT Airways as a flight dispatcher in 1999 before being promoted head of the flight dispatch department in 2005. In 2008, motivated to join a major air cargo carrier, Cargolux Airlines, he stepped back from his managerial position for a short period only. His passion and his continuous willingness for professional improvement allowed him to resume management roles in 2008. Firstly as a manager of the flight dispatch department then senior manager of the flight operations support department, he served as an integral contributor to the establishment of Cargolux Airlines Flight Operations projects and was committed to designing procedures for the Flight Operations Support department establishing innovative improvement policies. Since 2019, Vincent left the air cargo industry to join the business aviation industry as a Nominated Person Ground Operations.

Vincent holds a Flight Dispatcher license delivered by the Federal Aviation Authority (FAA). In 2003, he was selected to participate in the partnership between TPG/TNT and the United Nations World Food Program as an Instructor Flight Dispatch, during which he taught the theoretical FAA Private Pilot License and FAA Aircraft Dispatcher License to a multicultural UN flight operations team.

Kenneth Kronborg

Kenneth Kronborg is graduated from Niels Brock Business School with an MBA in marketing and international economy. In 2002, after his university studies, he joined Emirates as a flight dispatch and control manager. After few years with the Dubai flag carrier, he incorporated Scandinavian Airlines as a head of training flight dispatch until 2017.

Meanwhile, in 2014 he was elected president of the International Federation of Airlines Dispatcher Association (IFALDA) for three years. He coordinated the professional efforts and represented the various flight Dispatcher / Flight Operations Officer member associations’ professional interests globally.

In 2014, Kenneth founded the Danish company Kronborg Air Consult in Copenhagen. The company provides education and training for aviation organizations’ operation personnel and consulting services. He holds a Flight Operations Officer license delivered by the Danish Civil Aviation Authority and is an active member of the EASA Flight Standards Technical Committee.

Kenneth played a leading role in developing the new ICAO Doc 10106 – Manual on Flight Operations Officers/Flight Dispatchers Competency-based Training and Assessment, released in March 2021.

Ajay Pandes

Ajay is a veteran airline industry professional based in Switzerland, with almost 4 decades of diverse experience in senior positions in Swissair, Emirates, EDS, IATA, and FIATA.

He holds a Bachelor’s degree in Chemistry from the University of Bombay (Mumbai), India, and a Master’s degree in Business Administration from the University of Bradford, UK. He was awarded IATA Diplomas (with distinction) in Air Cargo and Airline Sales & Marketing. He is a certified Dangerous Goods Safety Advisor (DGSA).

Ajay is the owner of ViBa Consulting and Training, a consultancy firm incorporated in Switzerland that advises and trains clients around the world in the transportation of dangerous goods by air, sea, and road, and transportation of special commodities such as live animals, perishables, pharmaceuticals, lithium batteries and infectious substances by air.

He was selected and trained as an instructor by Swissair and Emirates. He is an IATA and FOCA (Federal Office of Civil Aviation, Switzerland) certified Instructor for transportation of  Dangerous Goods of all categories.

Since 2010 Ajay has been training dangerous goods experts to be instructors.

The clients trained by Ajay so far include airlines, low-cost carriers, business aviation operators, forwarders, ground handling agents, airports, GSAs, shippers, ocean liners, national civil aviation authorities, IT service providers, NGOs, and United Nations’ bases around the world.

Magdalena Korpal

Magdalena Korpal is a Business Development Manager at Carbon Trade Exchange in London. She counts more than six years of experience in business aviation in project management and business development roles, including various training.

Since 2019, she is engaged with projects focusing on helping business aviation operators to achieve carbon-neutral growth. Magdalena is an Ambassador of One Young World Forum and chairperson of the Standards and Training for Aviation Responsibility and Sustainability program (STARS) sponsored by the European Business Aviation Association (EBAA).

She holds a Master’s degree in IT Management Support from the Polish Military University of Technology.

Sevda Tantan

Sevda Tantan is graduated from Business Administration in 1992 in Ankara. She had the privilege of starting her professional career as a Dispatcher within Turkish Airlines in 1994.

Her professional background overall demonstrates a solid 27 years of experience in the Aviation sector. She received her internationally valid FAA license in 2002 through the scholarship provided by Airline Dispatcher’s Federation. Afterward, she was assigned to ATC Slot Coordination Office in Brussels to offer five years of service(2003-2008).  She is the first woman Dispatcher with an FAA license sent to Brussels for Turkish Airlines.

Between 2008-2017, she fulfilled her duties in the IOCC unit as the Chief Dispatcher. She managed to overcome major crises such as the Eyjafjallajökull volcano eruption in 2010, the Istanbul Ataturk Airport attack in 2016, and the July 15 coup attempt in Turkey (enabled her to receive a certificate of appreciation). In 2017 she was assigned as the Unit Head of the ATC Desk. Generating varied online training such as ATC Slot applications, delay management, using CHMI and NOP systems, and more regarding station and cockpit crews can be counted as the highlights of this period. She also ensured that 8 Dispatchers in the ATC unit receive training about NM procedures, systems, processes, applications, tools, and the knowledge of ATFCM systems and operational procedures.

Furthermore, she has been a member of EUFALDA and IFALDA since 1999 and was assigned as the Secretary of EUFALDA in 2012 and the Corporate Sponsorship Director of IFALDA in 2016 and Vice President East IFALDA in 2019 as the first woman Dispatcher carries out this duty.

Russ Williams

Russ Williams graduated in Civil Aviation Management from Georgian College, Ontario, Canada, in 1989.

Russ started his career as an Assistant Dispatcher with Air Nova, a connector airline for Air Canada, in 1990. In 1995, Russ was hired by Air Canada as a Flight Dispatcher in Toronto. He was promoted to Chief Duty Dispatcher in 2004. Retiring from Air Canada in July 2021, he has completed over thirty-one years in the industry.

Besides his long career with Air Canada, Russ was elected as Local Council Chairperson in 1997 for the Canadian Airline Dispatchers Association (CALDA)) and held this position for 5 terms. In 2009, Russ Williams was elected National President of CALDA  and had been in the position ever since. CALDA represents the Flight Dispatchers of Air Canada, Jazz Airlines, Air Transat, Sunwing Airlines, WestJet, Canadian North, and PAL Airlines.

Russ was elected Vice-President West for the International Federation of Airline Dispatchers Association (IFALDA) in 2014. He was elected as IFALDA President in May 2017 in Buenos Aires, Argentina, and currently maintains this role.

Russ holds one of the first Flight Dispatcher licenses delivered by Transport Canada in 1998.

Michael Neumann

At the age of 18 and right out of High school in Elsinore,  he entered the two-year passenger trainee program in SAS Copenhagen. After the training period, Michael worked for seven years in the passenger department as a check-in agent, load control supervisor, and gate/service manager.

In 1997 I went through flight dispatch training in Roskilde, where he has received his license, and after that, he joined SAS Flight Dispatch in Copenhagen until 2021. Michael was promoted to Duty Manager in 2003.

Michael Neumann is now the Operations Control Center and Crew planning Manager at Great Dane Airlines in Aalborg, Denmark. A small and new Airline, where almost everybody does almost everything, and where the distance from idea to implementation is very short.

His strength within the trade is rerouting via CHMI and training of new and experienced flight dispatchers.

Willy Nowak

Willy Nowak started his career in aviation as a flight dispatcher for XL Airways France in 2011, a company that offered a variety of exciting challenges.

Within this organization, Willy had his first opportunity of giving recurrent training courses within the operational control center. From that, the desire to share the passion for aviation and inspire the will to learn never left him.

He became Ground Operations Instructor for the French aviation academy ESMA before joining Cargolux Airlines as a navigation officer and trainer in 2017.

Willy has joined the IFOA as a freelance instructor to support the company’s dedication to providing high-quality training.

Tiago Ludgero

Tiago Ludgero is graduated in Aviation Management from Embry-Riddle.

Aviation enthusiast is eager to develop his level of competencies continuously. He started his aviation career as an Air Defence Controller at the Portuguese air force before joining the business aviation industry as a Flight Dispatch coordinator at NetJets Portugal in 2006. His craving for learning pushed him to explore different horizons; therefore, he joined SATA Azores, Swiss Flight Services, Jet Base, Hi-Fly, and Privat Air Switzerland, where he was promoted to Person Ground Operations.

Since 2017, Tiago has worked as a freelance ground instructor and aviation consultant. In 2019, he joined the respected JAA training organization in Amsterdam as a faculty manager.

Tiago holds multiple essential certificates from prominent organizations: IATA, ICAO, and JAA and a Flight Dispatcher license, and a Commercial Pilot license from the INAC Portugal.

Tiago is a Flight Dispatcher, Pilot, Nominated Person, Ground Operations, Instructor, Auditor, and Consultant, who has been building robust professional competencies for more than 20 years in different fields of the global aviation industry. This expertise positively influenced the shaping of the talented professional that he is today.

Kevin Feyenne

Kevin Feyenne is graduated with a bachelor’s degree in E-business.

Kevin is passionate about digital marketing and sport in general.  In 2019, After a first internship experience, he started a mission of several months at Decathlon Belgium as a web merchandiser. He is then responsible for the full Men / Women / Children catalog categories, one of the most extensive and important key entries to the website.

Eager to enhance his skills and competencies, he turned to digital marketing, exploring the different techniques and strategies in search engine optimization (SEO).

Kevin has joined the International Flight Operations Academy as a web marketer to support the company in improving and reinforcing its online presence.

Laurie Born

Lauriane Born is graduated from visual communication from the Royal Academy of Fine Arts in Liège. Lauriane has quickly known that she has found her vocation in the field of graphic design.

She flourishes in a minimalist style by promoting “less is more” but will remain attentive and always adapt to the desires and requests of others.

Convinced that a company’s brand is more important for its success and has accumulated several years in print and web graphic design, she uses her knowledge so that any visual communication corresponds perfectly to the International Flight Operations Academy!