OCC consulting from people who have run one
We help operators set up, fix and prove their operational control: the structure, the procedures, the training and the approvals. Under EASA, FAA, ICAO and national rules.
Start at any step. Most operators come to us for one and stay for the next.
What we do
Six areas, each available on its own or as part of a larger engagement.
OCC assessment
An independent review of how your operational control works in practice, with a prioritized action plan.
- Structure, roles and staffing
- Procedures and handovers
- Tools and information flow
- 01OCC assessment3 topics
An independent review of how your operational control works in practice, with a prioritized action plan.
- Structure, roles and staffing
- Procedures and handovers
- Tools and information flow
- 02Operational control setup3 topics
Designing your method of operational control for a new AOC, a new base or a growing fleet.
- OCC structure and roles
- Shift patterns and handovers
- Dispatch or flight-watch model
- 03Manuals and procedures3 topics
Writing and reviewing the operations manual sections your OCC works from every day.
- Operational control and dispatch
- Flight time limitations (OM-A Chapter 7)
- Dangerous goods policy
- 04CBTA training programs3 topics
Building a competency-based training program for your OCC staff, based on ICAO Doc 10106.
- Competency frameworks
- Instructor and assessor standards
- Training records
- 05Authority audits and approvals3 topics
Preparing for an authority audit or approval, and closing findings once it's done.
- Pre-audit review
- Findings and corrective actions
- Evidence and documentation
- 06AI and decision-support readiness3 topics
Introducing AI decision-support tools without losing human control of the operation.
- Tool evaluation
- Human-in-the-loop procedures
- Automation risk and training
Why operators work with us
- Consultants who have worked in and managed operations control, not generalists
- One team for the advice and the training that follows it
- EASA, FAA, ICAO and DGCA experience under one roof
- Recommendations sized to your operation, not a template
What you receive
Findings ranked by risk and effort, so you know what to fix first.
Procedures and manual sections written for your authority, not drafts to rework.
If you want it, IFOA trains your staff on the new procedures.
How we work
Fixed-scope project
A defined deliverable, timeline and price, agreed before we start.
Audits, setups and manual projectsRetainer
Ongoing access to our team for questions, reviews and changes as your operation grows.
Growing operators and new AOCsOn-site or remote
We work at your OCC when it matters and remotely when it doesn't, to keep costs down.
Any engagementWho we work with
- Airlines
- Cargo operators
- Business aviation operators
- New AOC applicants
- OCC and flight operations managers
- Accountable managers and nominated persons
Foreign operator flying to the United States and need an FAA agent for service?
See our Agent for Service